Design of the surveys to address business and human resource questions Communication to employees explaining the survey and addressing their concerns regarding the confidentiality of their responses
Administering the surveys using
Web, email or IVR channels Tabulation of results Analysis of results, factoring in qualitative responsesThe solution provides objective feedback, a factor that resonates with employees who may be hesitant to provide honest feedback to in-house surveys.
Clients have realized substantial benefits from this solution:
- Higher employee satisfaction through higher responsiveness of their concerns
- Lower cost due to decreased employee turnover
- An objective channel for employee feedback encourages more employee participation
Surveys can be built around one-time events such as a new product
launch or revision of benefits plans.
A large US company rolled out changes in its employee benefits policy, but was unsure of the impact of the changes on employee satisfaction. vCustomer’s Employee Satisfaction Solution was instrumental in not only gauging employee perceptions of the new policy, but in devising further communication to address employee concerns and outline benefits of the new policy. |
Integration with Platforms
