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Company Overview

Milestones

Vision - Mission - Values

Key Executives

Certifications

Awards & Recognition

Community Services

Key Executives

Sanjay Kumar, Chief Executive Officer

Founder of vCustomer Corporation

Published author, speaker, educator and thought leader in outsourcing and offshoring

Former director with Microsoft

Over 15 years of leading edge business and technology experience

Luis Mata, Vice President, Finance

Former financial and securities advisor with Diversified Financial Concepts (formerly a subsidiary of Fortis, a $90B Euro company)

Held financial controller position in leading manufacturing, financial, technology companies

Over 10 years experience in Corporate Finance/Accounting and Internal Auditing

Lori Inuzuka, Vice President - Global Operations

Former Call Center executive for Eddie Bauer and for Blue Cross

Led successful campaigns which improved customer service, increased revenue, reduced operating costs and integrated software
solutions

Over 12 years of experience in all facets of the customer support and contact center industry

Bill Holder, Vice President – Business Development

Previous roles in leading outsourcing and management consulting organizations

Has major account relationship with IBM, United Health Group, Microsoft, EDS Corporation and Dell Inc.

Over 20 years of international business development experience

Customer Care | Customer Loyalty | Customer Survey | Technical Support | Web Self Help | Sales Support
Technology Helpdesk | Employee Satisfaction Survey | Spend Management