Multi-channel deployment – self service, remote management, and onsite support allows for help desk technicians to quickly troubleshoot and correct a wide range of complex situations that happen concurrently while building knowledge bases to improve service levels for similar future incidents.
vCustomer’s Helpdesk Solution helps you:
Reduce Level 1 /Level2 /Level3 support costs and get access to multiple support channels
Improve employee productivity through improved First Call Resolution
Get visibility into the health of your IT infrastructure
Gain flexibility & capacity on when to build scale to accommodate new business requirements
A retail company with an in-house Technology helpdesk was
struggling to reduce the high cost of maintenance and service of
their IT investments. vCustomer’s Technology Helpdesk helped
decrease the number of requests coming from internal users
through the design and development of an intelligent self
service option to resolve basic queries. The cost further came
down with vCustomer’s trained engineers actively monitoring the
services and supervising the maintenance contracts more
efficiently. Within a year, vCustomer took on level 2 and level
3 Technology helpdesk services for the client and further
reduced the maintenance costs by drilling down to the root cause
of problems and creating easily accessible knowledge bases for
faster query resolutions. |
Delivery Model
Integration with Platforms
