Web Content Management
vCustomer’s web content management platform enables our clients to achieve the desired Return-on-Investment (ROI) by designing solutions that focus on content that cuts through the clutter and hits the mark for your audience. Doing this provides you the tools to communicate, educate, train, and empower in an engaging way. With translation and localization services, the web content management platform enables global companies to deliver consistent yet customized learning and content management solutions across the world.
Key Benefits
- Assembling content on demand to meet your customers' needs
- Identifying content requirements
- Creating consistently structured content
- Ensures compliance with corporate and government standards and guidelines
Interactive Voice Response (IVR)
vCustomer IVR solutions provide an open and flexible architecture, which is standards-based using common Internet technologies and practices. vCustomer IVR solutions administer the flexibility to scale and add additional servers to your existing Cisco AVVID infrastructure. The IVR solutions are built to meet the specific business needs of our clients with the guarantee of rapid deployment and global support.
vCustomer’s IVR solutions can be used for a host of services including:
- Optimizing call volume
- Process Automation
- Automated answering
- Credit balance inquiry
- Customer and employee surveys
- Real-time credit card processing
- Dealer/retail outlet locator
- Pre-employment applications
