Voice
Email
Chat
Interactive Voice Response (IVR)
Web-based methodsvCustomer trains agents extensively on effective up-sell and cross-sell techniques. Our agents pro-actively secure additional sales on nearly every type of customer interaction.
Clients are able to effectively improve both their top and bottom-line.
Drive higher revenue per customer interaction through integrated
multi-channel solutions
Reduced cost of sales support
Effective communication of promotions for new products and services
A large US retailer was able to increase its revenue per call on
the sales support queues by more than 50%, and was able to
convert more than 35% of customer support calls into calls that
generated revenue as well. At the same time, the cost of this
service for the client was 40% lower than the in-house support
cost.
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This service offering draws on the Customer Interaction Platform and the Integrated Web/ IVR Management Platform. Both platforms can leverage your pricing database, inventory system and order tracking system in real-time to provide customers with the most current options available.
Delivery Model
Integration with Platforms
