Sanjay Kumar Founder & Chief Executive Officer (CEO) vCustomer, call center india, call center service, call center services india,
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In 1999, Sanjay founded vCustomer Corporation, headquartered in Kirkland, Washington, providing Customer Support and Business Process Outsourcing with operations in the US, UK, Philippines and India. The vCustomer team has focused on improving customer satisfaction through a combination of technology driven, cost effective solutions. Today, vCustomer has a team of over 3,500 professionals in multiple locations servicing companies of all sizes -- from start-ups to the large international firms.
Before founding vCustomer, Sanjay was the network architect at Teledesic Corporation, a visionary LEO Satellite venture backed by Bill Gates and Craig McCaw. Prior to that, his feet were planted on Terra Firma, working at Microsoft Corporation, where he created and managed the Broadband and Internet Telephony Group. Over the years, he has participated in a number of technical groups in the area of Broadband and Internet standards at the ITU, the ATM Forum and IETF. Along with other talented individuals, he has co-authored diverse standards including Voice over ATM and Quality of Service for TCP/IP networks.
Sanjay has spoken extensively in the areas of Outsourcing, Offshoring and Business Transformation. Plus, he has authored numerous articles/chapters in books, magazines and other print and online publications regarding the opportunities and challenges that today’s corporations face when delivering great customer service. He currently teaches Business Transformation at the University of Washington’s Foster School of Business.
Sanjay holds a Ph.D. in Computer Science from the University of Pennsylvania, and a BS in Computer Engineering and Mathematics from Carnegie Mellon University. He has served on the board of directors of the Washington Software Alliance, the Retail Management Program and other non-profit organizations.
