vCustomer Corporation
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Spend Management Solution

Every companies deals with a multitude of invoices in their normal course of operation. While the largest invoices often receive careful scrutiny, the smaller invoices often escape attention. These smaller invoices can collectively add up to a highly significant cost. The vCustomer Spend Management Solution delivers a very high level of sophisticated analytics using automated and intensive human power to help reduce costs through:

   Identification of patterns in invoices, including exceptions and outliers that signal erroneous or fraudulent billing
  Comparison of invoices and agreed upon contract terms
  Comparison of invoices across multiple locations and setting of benchmarks to identify variances
  Devising benchmarks for individual cost heads based on production metrics, (number of customer visits, dollar
    value of sales and percentage of returns)

In addition to reducing costs, this end-to-end solution provides:

  Comparisons between location with benchmarks for location managers to gauge performance on
    specific cost heads
   Better invoice management with faster consolidation of cost for financial reporting

   Real-time expense tracking

A Fortune 500 client employed the Spend Management Solution to compare billing rates from utilities across hundreds of locations across the country, thereby identifying egregious billing at over 18% of locations. The company reduced its spend on utilities by 11% by correcting benchmarks for each location for facility managers, as well as negotiating more favorable rates with utilities using the analysis specially formulated by vCustomer.
 

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