Relieve
pressure on other contact channels -- voice, email and chat
Divert calls to Web self-service to helps deliver improved
customer service, while saving significant costs
Provide Web self-service customers the option to immediately
access to a live agent via phone or real-time messaging
Accelerates the service experience while increasing the
satisfaction levels
vCustomer significantly reduced costs for a leading e-com
retailer by diverting phone/email traffic to a self-service
solution. vCustomer identified the largest categories of
calls/emails and designed a Web-based self-solution to automate
handling those inquiries. There was an immediate reduction of
call/email contacts by over 25%. Customers receive the
information without being put on hold, thereby improving the
overall experience. |
Delivery Model
Integration with Platforms
