Easily Schedule Meetings
In certain cases, an issue resolution or order closure requires an in-person meeting. Assigning the right representative for the right reason at the right time is critical in ensuring optimal ongoing customer relationships. vCustomer's Appointment Scheduler provides an easy-to-use, multi-dimensional view of available service staff and skill level for optimal client scheduling.

Appointment Scheduler is designed to optimize the utilization of field staff in customer site visits. Through a selection of multi-channels, internal and external stakeholders receive instant notification of visit scheduling, including pertinent information and updates.

Your Benefits

• Better manage schedules and leverage field staff skills
• Schedule client appointments cost-effectively by optimizing field staff logistics
• Increase staff efficiency and improve productivity through multi-channel interaction tools
• Receive auto notifications of rescheduled appointments
• Generate a wide range of reports—employee utilization levels, average issue resolution time, and more