Email
Our Email Management System (EMS) is specifically designed to expertly handle customer service and technical support mails. For every customer inquiry, a ticket is assigned to track and ensure resolution. The EMS has an embedded application to track ticket status, schedule follow-up tasks, generate pre-set auto responses and provide seamless escalation across multiple support channels. The vCustomer EMS can help reduce your Turn Around Time (TAT) by 50%.
  • Increase response accuracy standard using customizable templates
  • Eliminate lost or stale emails with integrated tracking system
  • Hassle-free spam block filters out 95% of annoying spam emails
 
Service Offerings

Customer support is a key differentiator in the fast paced customer service industry. At vCustomer, we understand the importance of each customer interaction and effective problem resolution. vCustomer provides a range of customer support services to enhance your customer’s experience and drive customer satisfaction.

Our offerings in the customer support domain include: 

  1. Inbound  Voice Support
  2. Outbound Voice Support
  3. Email/Chat Support

 
Solution Offering
vCustomer’s integrated knowledgebase enables customer support representatives (CSRs) and customers to utilize the huge source of information collated in a database. Integrated search option enables CSRs to resolve customer queries effectively and reduce their response time. Integrated with a bundle of interaction tools such as EMS (Email Management System) and Chat, iKB provides a unified web interface for multiple users.