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vCustomer

Home Retail Solutions

vCustomer is a leading service provider for retailers in areas of customer service, up-sell/cross-sell, customer behavior analytics and customer loyalty management. With the capability of managing thousands of customer contacts per month, our technology can seamlessly direct our clients' customers toward an automated web-based service solution.

A challenging market, changing technology and intensified competition around the world, makes today's customers more powerful than ever before. Our Retail Solutions offer retailers with means to turn challenges into opportunities and help drive profitable multichannel retailing strategies.

vCustomer's expertise in automation tools and IT services facilitate optimization of investments and structuring strategies to retain current customers and acquire new ones.


Retail Support Services

Inbound
  • Customer Care Management
  • Order Processing & Fulfillment
  • Technical Support / Helpdesk (L1 – L3)
  • Pre & Post Sales Support
  • Cross-sell/Up-sell
  • Feedback / Surveys
  • Contest and Promotions
 Back Office
  • Data Analysis and Presentation
  • Database Mining
  • Data Entry, Validation & Verification
  • Analytics
  • Application Processing
   
Web Based
  • Customer Interactive Management Software (CIM)
  • Email Management System (EMS)
  • Chat Support
  • SMS Support
  • IVRS Support
  
Enhancing Customer Experience through IVR

No organization wants to deliver a bad customer experience but problems can arise when a call handling system is installed and then goes unmodified .

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Improving Quality Score

Monitoring call quality and coaching the agents are two of the best ways to improve the quality score but sometimes old habits and entrenched systems inadvertently hinder the development of a robust monitoring and evaluation system.

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