vCustomer

Why focus on your technical support services?

• Customer support service leads price by almost 23% as the most significant factor in switching providers
• Around 80% of the customers give repeat business to companies providing good quality support
• On average the lack of first line call resolution accounts for around of 28% support operations cost

* According to industry estimates

vCustomer understands the importance of delivering cost-effective, world-class technical support. vCustomer's technical support is an easy and efficient way for our customers to maximize their technology investments.

We offer a full range of technical support, from tier-1 handling of simple and common issues to multi-tier support applications, employing seasoned technical experts to address the complex issues. From end-of-life support to complex technical support, our customers are realizing increased ROI and customer experience.

• Achieve up to 10% improvement in first call resolution rates and up to 13% improvement in customer satisfaction (CSAT) scores
• Scalable 24x7 technical support that adapts to demand fluctuations without impacting the bottom line
• Consistent customer management across different product lines and technologies

Technical Support Capabilities

Hardware and Software product support for

• Product Registration and Installation of the Networking Devices
• Configuration of Wireless and Wired Network Devices
• Troubleshooting of High End Products (Entertainment and Storage Network Devices)
• RMA Authorization of faulty units
• Support Services and Hardware Upselling
• Storage and Networking Equipment
• Remote desktop support
• Multimedia product support ( installation / feature support/ compatibility with different gadgets / license key issue )
• Server & Peripherals
• Knowledge base content management
• Technical assistance on Data storage capability / recovery/ backup
• Premium tech support for out of support / out of warranty / third party products
• Warranty management services
• Technical Escalations