Streamlining Voice and IVR Technology
Voice communication remains one of the most effective channels for contact center and business process outsourcing. vCustomer offers sophisticated voice technologies and application tools such as Interactive Voice Response (IVR) and voice management system to minimize hold time while helping you increase first call resolution by 50%.
Latest Advanced Technology
Our IVR solution provides consistent and accurate responses, matched with reliable 24X7 service, to help increase customer satisfaction and lower call handle time. With advanced voice-to-text and speech recognition feature, vCustomer's IVR solution enables clients to automate a greater number of transactions and processes, thereby significantly reducing costs.
Reduce Hold Times and Increase Customer Satisfaction
No-Hold Web Callback customer support solution reduces hold times and enables customers to schedule a callback according to their preferred time. Customers can provide additional comments regarding the proposed call in the request. This results in significant reduction in the average hold times thereby ensuring greater customer satisfaction.
- Build customer loyalty and increase customer satisfaction with quick, accurate and personalized communications
- Reduce hold time and enhance agent efficiency with fast and easy access to all data on just one screen
- Quickly resolve customer issues with integrated advanced speech recognition technology with speech-to-text functionality
- Enhance the customer experience with customer convenient callback through No-Hold Web Callback
Enhance customer experience with vCustomer Inbound Voice Support services
Best-in-class IVR, automated call analytics and a Six Sigma rigor enables vCustomer to manage its inbound voice support with consistent quality. Highly trained call center agents with an access to an extensive knowledgebase ensure an enhanced customer experience.