vCustomer's SMS and text message service is an effective method for organizations to reach out to customers and in turn, for customers to confirm orders, give feedback or schedule appointments/callback with customer service agents. Coupled with our robust CRM suite, this application enables organizations to respond to customer complaints immediately.
The vCustomer SMS solution offers a comprehensive web-accessible application, enabling communication via SMS to the customers' mobile handsets. Customer response logging is integrated to enable clients to take further action or undertake detailed analysis.
- Leverage full-featured, web-accessible application for easy, seamless integration with your existing CRM
- Track, record and broadcast messages to multiple audiences cost-effectively
- Schedule quick customer callback/appointments and ensure fast responses to inquiries
- Access to customer data in the centralized repository easily
Run multi-channel campaigns and increase ROI with vCustomer Campaign Management solution
vCustomer's marketing campaign management platform enables organisations to plan, develop and execute more effective marketing programs. Now, achieve optimal results in your marketing programs by better understanding your audience and deploying personalized marketing campaigns.