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vCustomer

Home Custom CRM Solutions Customer Loyalty Management

Why provide chat based support services?

  • 69% of corporate employees would prefer online chat to resolve technical problems
  • About 28% of customer support is on chat and Email
  • An agent can manage 3-4 chat sessions on an average vis-a-vis a single phone at a time

* According to industry estimates

Immediate Satisfaction and Accurate Results

vCustomer's chat and web Self Service platform leverages the power of customer data and customer behavior analysis to improve the customer experience. Web Self Service provides consistent and accurate responses to customers in real time, ensuring higher customer satisfaction. An integrated, indexed knowledgebase guides customers through the entire process—from a specific search to the final transaction. At any point of time, the interaction can be picked up by a live agent, based on the complexity of the transaction or information requested. Web Self Service provides an instant resolution to customer issues, generates more sales and lowers overall support costs.

Your Benefits

  • Real-time monitoring of agent sessions
  • Increase online sales through real-time up- and cross-sell opportunities
  • Reduce costs through immediate response delivery

Contact Us

Learn how vCustomer's Chat/Web Self Service Support solution can meet your business needs. Contact us today.

Deliver superior customer service with vCustomer Customer Support services

Enhanced customer satisfaction is a key differentiator in the fast paced customer service industry. At vCustomer, we understand the importance of each customer interaction and effective problem resolution in building customer loyalty. vCustomer provides a range of customer support services to enhance your customer's experience. Priority calls routing, no-hold callback option are some of the features that help you retain and increase your base of loyal customers.

 Deliver superior customer service with vCustomer Customer Support services

vCustomer offers a full range of technical support, from tier-1 handling of simple and common issues to multi-tier support applications. From end-of-life support to complex technical support, our customers are realizing increased ROI and customer experience.