vCustomer

vCustomer has a 12+ year history of delivering innovative solutions and services to consumer focused companies globally. vCustomer's expertise lies in the areas of Sales and Marketing Outreach, Customer support and technical helpdesk.

vCustomer deploys its 3000+ global workforce from its managed centers and via work-at-home capabilities from multiple locations worldwide. Our employees, who have consistently voted vCustomer as one of the world's highest rated companies in employee satisfaction, deliver 24x7 services for our 75 global clients including 20 Fortune 500 brands and 10 compelling technology startups.

What Do We Do?

We provide high-quality, multi channel call center services and technology driven solutions that help grow sales, increase customer satisfaction and build customer loyalty.

Vertical specific solutions
At vCustomer, we establish successful partnerships with our clients through our innovative solutions, streamlined processes and strategic investments in technology. Our expertise lies in providing industry specific solutions for Retail, Tech-Support and Financial Research. As a premier technology & outsourcing partner, we help drive your business needs with a strong focus on your core competencies. We ensure that your business accrue a wide range of benefits such as reduced operational cost, increased revenues and high customer satisfaction.

How Do We Make A Difference?

vCustomer has proven expertise and experience in serving clientele across gamut of industry verticals. Our solutions have helped our clients bring value and improvement at various stages of partnership. Our focus on quality and efficiency coupled with our ability to help clients generate incremental revenue has enabled us to offer the strongest value proposition in the industry.

Reduce Cost:

- Tools automation (IVR, Email Management System, online HR, training and evaluation tools and many more)
- Integrated multi-channel CRM platform ensures reduced Average
- Handle Time (AHT) & Average Speed of Answer (ASA)

Increase Customer Satisfaction and loyalty:

- Skill based call routing to match skill set to customer needs Rigorous implementation of six sigma processes, quality Audit and Continuous improvement philosophy
- Real-time web dashboard reporting

Increase Revenue :

- Increased cross sell/up sell of services and products
- Effective product/service promotions through business analytics
- Intelligence of customer interactions