vCustomer ranked as a leading Businesses Outsource Service Provider in publications’ by Global Services Media

Global Services 100 Survey says pure-play contact-center service providers with a laser-like focus have a great future

Accolade comes at the same time vCustomer gets a special mention in Business Week list of Major Players in Outsourcing

New Delhi, India, January 30, 2006 - vCustomer is recognized by two leading independent outsourcing studies as a dominant leader in Customer Support, Technical Support and Back Office Processing. vCustomer was ranked No. 3 Call Center Service Provider by Global Services Media. Global Services is a leading global provider of news distribution and specialist information services for the professional markets. BusinessWeek is an authoritative resource for business professionals of every facet of the business world.

The Global Services study conducted in association with NeoIT enlists Top 100 global offshore service providers; further segmenting them based on specialized service offerings vCustomer secured a leadership position in the Call center Services area which traditionally is dominated by US and UK majors like IBM, Convergys and WNS. The accolade comes along the same time vCustomer got a special mention as one of the Top Companies in Outsourcing in Business Week’s list of Hot Players in the Offshore Outsourcing World. As a ‘specialty’ call center focused on servicing the needs of Online Retailers and Information Technology Manufacturers, vCustomer’s success is a product of its ability to work closely with its partners to meet their specific customer service needs. Customer’s service quality can be attributed to rigorous application of Six Sigma inspired methods and is validate in its numerous ISO certifications in operational excellence ,BS7799 security, and Agent Quality Certification etc.

More regionally, vCustomer is a Top list maker for the Puget Sound Business Journal Book of Lists, being awarded the No. 3 Fastest Growing Minority Business in Washington State in January 2006, a fact that accentuates vCustomer’s standout performance in the Northwest area. With offices just outside Seattle, vCustomer carriers on a local tradition of data driven customer focus from such giants as Nordstrom’s, Amazon, Starbucks, and Microsoft.

Commenting on the laudable ratings obtained by vCustomer, Sanjay Kumar, CEO, said, "Global Services in its independent ratings has affirmed our leadership position as a focused business process service provider to leading American brands. Our quality certifications in day-to-day operations have been our key differentiator that has enabled us to assert our leadership in outsourced customer service in the traditional and online retail industry. Excellence in operations and process re-engineering are two significant aspects of this industry that act as a value catalyst necessary to adopt if an organization needs to succeed.”

The Global Services study identified service providers that exhibit balanced excellence in operations. Global Services sought out companies that address client needs through specific service offerings, and that have a displayed ability to manage their client relationships and employees to a common goal. Additional considerations included size, profitability, demonstrated capabilities and staff training or certifications, the right combination of management philosophy, operational excellence, and a proven ability to deliver is essential for a world-class service provider. It is this display of attributes by vCustomer that has resulted in its ranking as a leading GS100 company.

About Global Services
Global Services is an integrated media brand with a portfolio offering that includes a magazine, a website, events, a newsletter and customized solutions. Our audience consists of corporate professionals engaged in the sourcing and management of business and technology services.

Global Services is owned by CMP-CyberMedia LLC. The editorial team is co-located in the United States and India. To learn more about Global Services, visit www.globalservicesmedia.com