vCustomer Sets the Quality Benchmark

New Delhi, India, May 3, 2004: vCustomer, a US-based global process-driven BPO, contact center and technical support services achieved the distinction of being the first Contact Center in the country to be accredited with the ISO 9001:2000 certification for all their process by DQS BQR Inc., one of the world's largest management system certification firms accredited through ANSI-RAB. Obtaining the ISO 9001:2000 certification demonstrates that vCustomer's end-to-end internal processes, including service provision, people management, infrastructure & products, are predictable, consistent and meet evolving customer requirements. The certification recognizes vCustomer's aim to enhance customer satisfaction through the effective application of its quality management system, including continuous improvement of the system and assurance of conformity to customer and applicable regulatory requirements.

"vCustomer is India's largest Contact Center's to be certified across all it's processes, products and people. Their relentless commitment to quality sets a benchmark for the industry in India to follow," said Rajendra Khare, Managing Director, DQS-BQR, India.

About vCustomer Corporation
vCustomer Corporation helps improve client business performance through comprehensive customer care and technical support solutions. By employing proprietary technology, vCustomer enhances the customer experience to strengthen retention, loyalty and customer satisfaction, while reducing costs and improving efficiencies. The company’s solutions drive measurable, repeatable results in the retail, consumer technology, and communications sectors. vCustomer employs globally and is headquartered in Kirkland, Washington. For more information, call 888-805-9705, email marketing@vcustomer.com or visit www.vcustomer.com