vCustomer in an expansion mode

Announces its facility in Pune going live

Pune, India, April 13, 2004 - vCustomer, the leading US-based global process-driven BPO, contact center and technical support services today announced the successful multi-client launch of their new center in Pune. The state-of-the-art facility, spread across 60,000 square feet is expected to employ 1,000 people within the next two quarters. This will increase vCustomer's total employee strength to over 4000. This new facility marks one of the first large-scale technical help desk support centers in Pune. With the addition of the Pune center, vCustomer expands to four India processing centers, three of which are in New Delhi.

vCustomer brings its already established and successfully proven approach to customer quality and satisfaction to its newest center. By extending and leveraging the existing world-class technology platform and redundant infrastructure, vCustomer will continue to deliver seamless multi-location solutions to its customers from all its centers.

About vCustomer Corporation
vCustomer Corporation helps improve client business performance through comprehensive customer care and technical support solutions. By employing proprietary technology, vCustomer enhances the customer experience to strengthen retention, loyalty and customer satisfaction, while reducing costs and improving efficiencies. The company’s solutions drive measurable, repeatable results in the retail, consumer technology, and communications sectors. vCustomer employs globally and is headquartered in Kirkland, Washington. For more information, call 888-805-9705, email marketing@vcustomer.com or visit www.vcustomer.com