vCustomer Sets New Quality Benchmark

First to be fully accredited with ISO 9001:2000, ISO 14001:2004 and OHSAS 18001:1999 certifications

New Delhi, India, June 22, 2005 - vCustomer Corporation, a global leader in Business Process Outsourcing (BPO) of customer service, technical support and back office processes, has achieved the distinction of being the first outsourcer with offshore contact center facilities in India that are fully accredited with the ISO 9001:2000, ISO 14001:2004 and OHSAS 18001:1999 certifications.

The ISO 9000 and ISO 14000 families are among ISO's (International Organization for Standardization) most widely recognized and coveted standards for operational service quality and environmental management. OHSAS 18001:1999 certifications are internationally acclaimed quality standards for occupational health and safety management. By securing both family designations, vCustomer further distinguishes the quality of service it supplies its business partners. These designations assure clients that vCustomer ’s professional operational management extends beyond operational processes to also include the quality of their work environment.

“As leaders in the telecom, technology, and retail space our client’s brands represent corporate responsibility,” stated Aniruddha Ganguly, Senior Vice President of Operations at vCustomer. “These designations certify not only quality service and operational efficiency, but that we also support our partner’s commitment to corporate responsibility by providing a productive and safe work environment for our employees.”

The accreditations were awarded by DQS BQR Inc, one of the world's largest management system certification firms accredited through ANAB (American National Accreditation Board).

vCustomer's integrated management system for quality assurance encompasses continuous improvement of the system, conformity to customers and applicable regulatory requirements, and ensuring health and safety for its employees. vCustomer provides a productive and secure environment through focus on the conservation of resources, attention to the human condition, and prevention of pollution in its work practices.

About vCustomer Corporation
vCustomer Corporation helps improve client business performance through comprehensive customer care and technical support solutions. By employing proprietary technology, vCustomer enhances the customer experience to strengthen retention, loyalty and customer satisfaction, while reducing costs and improving efficiencies. The company’s solutions drive measurable, repeatable results in the retail, consumer technology, and communications sectors. vCustomer employs globally and is headquartered in Kirkland, Washington. For more information, call 888-805-9705, email marketing@vcustomer.com or visit www.vcustomer.com