vCustomer Corporation Enjoys Ground Breaking First Half of 2004

Building and Expanding Client Support Services

Kirkland, Washington, August 9, 2004: Client focus has been an essential component of vCustomer's corporate culture since its inception in 1999. It has been vCustomer's commitment to provide best in class customer satisfaction and that dedication extends from the Executive Team through every employee.

The first half of 2004 further demonstrates that commitment as the Company enjoyed tremendous success in further solidifying their status as the premier independent BPO Contact Center in India. vCustomer also continues to show remarkable stability in a rapidly changing and fast growing market.

Some of the achievements of the first half of 2004 include:

• The opening of vCustomer's fourth Customer Support Center, located in Pune, India. This 1500-seat modern center offers additional capacity and further redundancy to complement vCustomer's campus in Delhi.
• ISO 9001:2000 certification for all processes by DQS BQR Inc.
  "vCustomer is India's largest Contact Center's to be certified across all it's processes, products and people. Their relentless commitment to quality sets a benchmark for the industry in India to follow," DQS-BQR, India".
• The addition of many client programs including top US brands in wireless networking and eCommerce space.
• An increase in employee count to 3,500.
• The introduction of a revolutionary Voice & Accent and Customer Service training program to continuously build on vCustomer's five years of expertise in voice customer support.
• The creation of several innovative retail and tech support tools by vLabs, in-house software lab, designed to improve productivity and provide sophisticated analytics.
• The introduction of vCertification, a program developed to help employees become leaders and to equip them with the skills and competencies needed to continuously improve their performance.
• The strengthening of mid-management in vCustomer's India operations by adding 25 Business School graduates.
• Expanding the US Sales, Client Services and IT Support teams to continue our dedication to a US-based Client Facing Team.

"Everyone at vCustomer should be proud of our success in the first half of 2004," said Sanjay Kumar, vCustomer Founder and CEO. "At the same time, our goal is to continue to build on that success and to demonstrate to all our clients that with vCustomer, our clients get unparalleled support through exceptional people, processes and tools."

About vCustomer Corporation
vCustomer Corporation helps improve client business performance through comprehensive customer care and technical support solutions. By employing proprietary technology, vCustomer enhances the customer experience to strengthen retention, loyalty and customer satisfaction, while reducing costs and improving efficiencies. The company’s solutions drive measurable, repeatable results in the retail, consumer technology, and communications sectors. vCustomer employs globally and is headquartered in Kirkland, Washington. For more information, call 888-805-9705, email marketing@vcustomer.com or visit www.vcustomer.com