vCustomer opens state-of-the-art operations centre in Mumbai

Centre set up in one of India’s largest software parks to cater to International and Domestic clients

New Delhi, India, Jan 16, 2007

vCustomer, a leading provider of multi-channel customer support solutions, today announced the opening of its newest facility in Mumbai. The facility will cater to both International and Domestic clients across the Banking, Insurance & Finance, Government, Retail, Consumer Technology, Communications and Travel & Hospitality industries.

This is vCustomer’s 5th facility in India, supplementing its existing facilities in Delhi and Pune. The centre is located in Millennium Park, Navi Mumbai, one of the largest Software Parks in India. The Millennium Park is equipped with the latest data communication facilities and redundancy capabilities, a pre-requisite for today’s 24x7 call-centre requirements. As part of its strategy to provide the highest quality services to its domestic clients that are at par with international standards, vCustomer has already designed this facility to ensure compliance with its ISO 9001:2000 certification standards.

vCustomer plans to offer multilingual customer care services in 10 languages to start with. The company plans to leverage its technology prowess and best practices that have been implemented across 35 large and small sized clients. To target increasing sophistication and growing needs of the customer base, vCustomer will offer highly customized IVR services, thereby providing better customer management services at lower costs. Other technology-driven solutions include the CRM platform supporting email and SMS-based solutions, and business intelligence tools that provide analytics into customer behaviour and buying patterns.

About vCustomer Corporation
vCustomer Corporation helps improve client business performance through comprehensive customer care and technical support solutions. By employing proprietary technology, vCustomer enhances the customer experience to strengthen retention, loyalty and customer satisfaction, while reducing costs and improving efficiencies. The company’s solutions drive measurable, repeatable results in the retail, consumer technology, and communications sectors. vCustomer employs globally and is headquartered in Kirkland, Washington. For more information, call 888-805-9705, email marketing@vcustomer.com or visit www.vcustomer.com