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vCustomer Ranked No. 1 in Employee Satisfaction among BPOs
and Contact Centers
vCustomer’s continued focus on employee retention and
growth improves on its 2nd place ranking last year
New Delhi and Pune, India, Nov 8, 2007
vCustomer, the leading global provider of multi-channel customer
support has been recognized as the No. 1 BPO company to work for in India. The annual
study was conducted by Dataquest Magazine and IDC, a consulting firm
specializing in market intelligence and advisory services. The study recognizes
high employee morale among global service providers that demonstrate high job satisfaction,
quality job content, and career growth opportunities for their employees.
Employees on Top - An informal work culture,
along with transparency and fair treatment, has helped vCustomer reach the top slot.
On behalf of the thousands of vCustomer employees across the globe, founder and
CEO Sanjay Kumar observed that, “By empowering management and employees to
work together, you are promoting a healthy environment to grow and nurture the organization”.
He added that, “This recognition is an indication of our unstinting effort
to increase employee satisfaction in a fast growing and competitive industry.”
Top BPO Employers 2007
The annual DQ-IDC INDIA BPO ESAT SURVEY revealed that the employee satisfaction
scores in 2007 for vCustomer were substantially higher than the competition in the
majority of the parameters measured. The survey rated companies on 11 key dimensions
to include: Employee Size, Training, Salary and Compensation, Company Culture, Cost
to Company, Company Image, Appraisal System and Dream Company.
Factors that Matter
Among all of the companies’ surveyed, vCustomer received the highest satisfaction
scores and was ranked as the “dream” company to work for by the largest
percentage of its employees. vCustomer also ranked ahead of most global brands when
that question was posed to employees across all companies.
I am in My Dream Company
Employee First focuses on addressing employee concerns and helping them chart their
career paths. Build Confidence, an initiative that’s part of vCustomer’s
Employee First culture, empowers managers to instill confidence in their teams and
allows them the freedom to enhance productivity within the work environment.
About vCustomer Corporation
vCustomer Corporation helps improve client business performance
through comprehensive customer care and technical support solutions. By employing
proprietary technology, vCustomer enhances the customer experience to strengthen
retention, loyalty and customer satisfaction, while reducing costs and improving
efficiencies. The company’s solutions drive measurable, repeatable results
in the retail, consumer technology, and communications sectors.
vCustomer employs globally and is headquartered in Kirkland, Washington. For more
information, call 888-805-9705, email marketing@vcustomer.com or visit www.vcustomer.com
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