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vCustomer ranked No. 2 in Employee Satisfaction Survey 2006 – DQ-IDC
New Delhi, India, Nov 27, 2006
The employee satisfaction survey was calculated based on eleven
parameters, like Overall Job Satisfaction score, Job Content/Growth, Training, Salary
andCompensation, Employee Size, Company Culture, Cost to Company, Company
Image, Appraisal System and Preferred Company. A correlation analysis was run between
overall satisfaction and the statements across all these broad parameters. The weighted
average of the individual scores in addition to the weighted average on these broad
parameters was used for the final ranking.
‘Compensation’ ranked as vCustomer’s key strength, has placed
the company as one of the best pay masters within the industry. Coupled with this,
a robust Reward and Recognition program, and loyalty bonuses ensure high motivation
level for employees.
With its strong belief in removing mediocrity across all levels, vCustomer facilitates
various employee growth and development programs through company sponsored higher
education curriculums. Fast-track growth programs give employees the opportunity
to go up the ladder vertically and laterally based on their preferred growth path.
Continuous efforts are also being laid to enhance the job content.
“vCustomer’s key objective is to drive competitiveness through its training.
Employees are our biggest assets and so we focus on making investment in leadership,
learning and development. A unique employee experience is the only way we can pave
the path for a unique customer experience” said Rajiv Parashar, Head HR.
‘Employee First’ - an exclusive initiative focuses on listening to and
addressing employees’ concerns, charting their career path and ensuring they
feel they are a valued member of the vCustomer team. The rankings also reinforce
the fact that the organization’s superior brand image instills a sense of
pride that helps making vCustomer a Great Place to Work!
Grumbling Workers Anxious Boss -
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What Satisfies Them - Click to view pdf
About vCustomer Corporation
vCustomer Corporation helps improve client business performance
through comprehensive customer care and technical support solutions. By employing
proprietary technology, vCustomer enhances the customer experience to strengthen
retention, loyalty and customer satisfaction, while reducing costs and improving
efficiencies. The company’s solutions drive measurable, repeatable results
in the retail, consumer technology, and communications sectors.
vCustomer employs globally and is headquartered in Kirkland, Washington. For more
information, call 888-805-9705, email marketing@vcustomer.com or visit www.vcustomer.com
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