vCustomer - Insight Newsletter

Insight Newsletter for April 2009 | Volume 2, #1

In this issue:

Spotlight
Getting Outsourcing to Work, The Guide

Getting Outsourcing to Work for You by vCustomer
From consideration of which programs to outsource, to partner selection, to going live, here are 10 key steps to ensure a successful onshore or offshore BPO program. More...

E Learning Programs: The Impact in Call Centers

A vCustomer Review and Whitepaper
Contact centers face challenges while delivering effective training to representatives - training that will enable agents to best provide efficient support and meaningful information to customers.

Here vCustomer reviews the use of e- Learning. More...

Leading Change: How to Make it Work in Your Organization an HBR Excerpt vCustomer - Travel/Hospitality Solutions

John P. Kotter: Leaders Do 8 Things Right in the Right Order The reason that change initiatives fail is that managers do not realize change and transformation is a process, not an event. For business process outsourcing, this is critical. Here are the stages, the actions needed and the pitfalls if proper action is not taken. More...

What's New @ vCustomer!
vCustomer - Travel/Hospitality Solutions

US-based Delivery
vCustomer is now providing US-based delivery in the heart of the silicon forest in Kirkland WA. This Puget Sound location is home to Microsoft, Nintendo . See what's happening at vCustomer.

The information contained herein is provided for informational and educational purposes only, and nothing contained herein should be construed as advice. All information contained herein is obtained by vCustomer Corporation from sources believed by vCustomer to be accurate and reliable. Because of the possibility of human and mechanical error as well as other factors, vCustomer is not responsible for any errors or omissions. vCustomer makes no representations and disclaims all expressed, implied, and statutory warranties of any kind to user and/or any third party including warranties as to accuracy, timeliness, completeness, merchantability or fitness for any particular purpose.