vCustomer believes that our clients are looking for a partner who can help them
strengthen their relationship with their customers. vCustomer provides a unique
focus around the customer that helps you gain insight into customer behavior and leverage the solutions and services to improve the customer support experience. We ensure that people, process and technology are always centered around the goal of
increasing customer satisfaction.
In the traditional model of outsourced contact center or CRM services, clients provide all the customer intelligence, business platforms and process knowledge. Today, we believe that our clients are looking forward to us to deliver a world-class solution that enables their customers to get the benefit of not only the best of class industry practices, but also the latest innovations in customer communication and outreach.
vCustomer partners with its clients to ensure that their customers have a consistently great experience in the course of every interaction with the support team. Our goal is to provide the most cost-effective solution that leverages a global workforce that enables customers to get the help they need, when they need it and via the communication channel they choose.
vCustomer has developed some of the most flexible and adaptive customer communication tools designed to support both inbound and outbound communications. Whether it is ensuring the customer is never on hold, or assuring the customer with follow-up status updates after they have made a request, our solutions assure the customer is always handled in a quality fashion and provided the information they need.
We understand that our clients have a limited budget within which they would like to support their customers. While their budget is limited, they also want the customer to feel like they care. This is why in addition to our flat pricing structure, we provide state-of-the-art speech-based IVR solutions and web-based self-service solutions, with fully integrated messaging that ensures customers only make an inquiry just once.
Finally, we understand that not all customers have the same needs or the same comfort levels with communication channels. Our CRM solutions help us identify which customer profiles map best to which communication channel and we help guide the customers to the channel that best suits them. By having a common knowledgebase across all channels we are able to ensure that regardless of the channel the customers choose, they will get the identical information in the fastest and most effective way possible.
vCustomer is a leading provider of customer care contact center solutions and services. We leverage the right blend of innovative technology, business analytics and industry expertise to consistently deliver customized, high quality, cost-saving services and solutions. We offer a unique combination of best-in-class contact center services and an integrated, feature-rich CRM suite to help increase your customers lifetime value. We provide industry expertise in Communications, Retail and Consumer Technology sectors. Our focus allows us to understand your business, help you reduce operating costs, and improve quality levels by deploying self-service and automation to optimize customer care.
Established in 1999 and privately held, vCustomer provides its high quality customer lifecycle solutions through state-of-the-art facilities in the United States, India and the Philippines. vCustomer's North American headquarters is located in Kirkland, Washington.
In the traditional model of outsourced contact center or CRM services, clients provide all the customer intelligence, business platforms and process knowledge. Today, we believe that our clients are looking forward to us to deliver a world-class solution that enables their customers to get the benefit of not only the best of class industry practices, but also the latest innovations in customer communication and outreach.
vCustomer partners with its clients to ensure that their customers have a consistently great experience in the course of every interaction with the support team. Our goal is to provide the most cost-effective solution that leverages a global workforce that enables customers to get the help they need, when they need it and via the communication channel they choose.
vCustomer has developed some of the most flexible and adaptive customer communication tools designed to support both inbound and outbound communications. Whether it is ensuring the customer is never on hold, or assuring the customer with follow-up status updates after they have made a request, our solutions assure the customer is always handled in a quality fashion and provided the information they need.
We understand that our clients have a limited budget within which they would like to support their customers. While their budget is limited, they also want the customer to feel like they care. This is why in addition to our flat pricing structure, we provide state-of-the-art speech-based IVR solutions and web-based self-service solutions, with fully integrated messaging that ensures customers only make an inquiry just once.
Finally, we understand that not all customers have the same needs or the same comfort levels with communication channels. Our CRM solutions help us identify which customer profiles map best to which communication channel and we help guide the customers to the channel that best suits them. By having a common knowledgebase across all channels we are able to ensure that regardless of the channel the customers choose, they will get the identical information in the fastest and most effective way possible.
vCustomer is a leading provider of customer care contact center solutions and services. We leverage the right blend of innovative technology, business analytics and industry expertise to consistently deliver customized, high quality, cost-saving services and solutions. We offer a unique combination of best-in-class contact center services and an integrated, feature-rich CRM suite to help increase your customers lifetime value. We provide industry expertise in Communications, Retail and Consumer Technology sectors. Our focus allows us to understand your business, help you reduce operating costs, and improve quality levels by deploying self-service and automation to optimize customer care.
Established in 1999 and privately held, vCustomer provides its high quality customer lifecycle solutions through state-of-the-art facilities in the United States, India and the Philippines. vCustomer's North American headquarters is located in Kirkland, Washington.